The terms, in plain English.

innerfrontier.uk · Version 1 · 20 September 2026 · Private testing phase

1. Who we are

InnerFrontier is operated from the United Kingdom by its founder and the team working with them ("we", "us"). The service is in private testing and its operating company has not yet been incorporated; when it is, its legal name, registration and address will be published here and these terms will pass to it unchanged. Until then, we are the people you are dealing with, and you can reach us at hello@innerfrontier.uk. These terms are a contract between you and us. They apply to the InnerFrontier website, the world (the application and everything in it), the essays published under The Interior Frontier, and the waiting list, wherever in the world you use them.

2. What this is, and what it is not

InnerFrontier is a reflective companion. It is grounded in counselling psychology and built to walk beside you, reflect back what you bring, and remember what you choose to keep. It is not therapy, not counselling, not a medical or clinical service, and not a substitute for any of them. It does not diagnose, it does not treat, and nothing it says is medical, psychological or legal advice.

If you are in crisis, in danger, or worried that you might harm yourself or someone else, please contact emergency services or a crisis line in your country. In the UK: 999 in an emergency, or Samaritans on 116 123, free, at any hour. In India: 112 in an emergency, or Tele-MANAS on 14416, free, at any hour. In Australia: 000 in an emergency, or Lifeline on 13 11 14, at any hour. The world will point you to help if it notices you may need it, and that is all it can do.

3. Who can use it

You must be at least 18 years old and able to enter a contract where you live. During private testing you also need an invitation from us. An account is personal to you; you may not share it or let anyone else use it. If we learn that an account belongs to someone under 18, we will close it and delete what it holds.

4. Your account

You are responsible for keeping your sign-in details private and for what happens under your account. Tell us at once if you think someone else has access. We may suspend or close an account that breaks these terms, is used to harm others, or is used to attack the service, and we will tell you why unless the law prevents it.

5. What you write belongs to you

Everything you bring to the world, your entries, your conversations, the word you give it, is yours. You keep every right in it. You give us only the permission we need to run the service for you: to store it, encrypt it, show it back to you, and let the world remember it on your behalf.

You hold the pen. What the world remembers about you, you can read, change and erase. Nothing is written about you that you cannot see. When you delete something, it is deleted from the world; copies held for backup are removed within 30 days.

6. The things we will never do

• Diagnose you, or tell you what is wrong with you.
• Sell your data, or share it with anyone without your consent.
• Claim to be therapy, or let the world present itself as a clinician.
• Reward you for showing up. There is no streak, no badge, no number that resets.
• Use what you write to train models, ours or anyone else's, without your separate consent, which is on by default and which you can switch off at any time.
• Show a manager, an employer or a group anything about you as an individual. Where a team has agreed to be seen together, the world shows only aggregate weather, never a person, and below a floor of participants it shows nothing at all.

7. How the world works, honestly

The world's responses are generated by artificial intelligence. Some of that intelligence runs on models we operate; during the first year, part of it runs on models provided by third parties. We use those providers only on commercial terms that prohibit them from training on your content, and we will name the providers here on request. We tell you this because the second essay in our series says you should be told.

The world can be wrong. It can misread you, miss something, or say something unhelpful. Treat it as a companion that is trying, not an authority that knows. Where it holds a record about you, the record is kept outside the model and can be inspected, which is one of the disciplines the service is built on.

8. Continuity, and how endings are handled

We will not switch the world off on you without notice. If we change how it speaks to you in a way you would notice, retire a companion, or close the service, we will tell you at least 30 days beforehand, say what will change and what will not, and give you a way to take your data with you. If a third-party model we rely on is withdrawn from us, we will tell you what that means for you as soon as we know.

9. Acceptable use

Do not use the service to harm, harass, impersonate or deceive anyone; to attack, probe or overload the service; to extract or reverse-engineer the models, prompts or mechanisms behind it; or for anything unlawful. Do not upload material you do not have the right to share. During private testing, please do not publish screenshots of the world without asking us first; the product is unfinished and it is not yet ready to be judged by strangers.

10. The essays and the waiting list

The Interior Frontier essays are editorial content. Editorial responsibility for the essays published under The Interior Frontier rests with the publisher; they are written and edited by the author, with AI used in research and drafting, and every figure is searched and sourced.

If you leave an email address on the waiting list, we will use it to tell you when essays are published and when the world opens, and for nothing else. Every address is confirmed by you before it is kept, and every email we send carries a way to leave the list. The list is held by us; we may also mirror it to the newsletter service that delivers the essays.

11. Privacy

Our Privacy Policy at innerfrontier.uk/privacy.html explains what we collect, why, where it is stored and for how long. It forms part of these terms. In short: we collect what the service needs to run and nothing for advertising, and there is no advertising. The Privacy Policy says exactly what is encrypted.

Your data is stored on servers in the United Kingdom and the European Union. If you use the service from outside those regions, including from India or Australia, your data will be transferred there to run the service, and by using the service you agree to that transfer. You keep every right your local law gives you: under the UK GDPR, under India's Digital Personal Data Protection Act 2023, and under Australia's Privacy Act 1988. That includes the right to see what we hold, to correct it, to erase it and to withdraw consent. Requests and complaints go to hello@innerfrontier.uk, and we will answer within 30 days; in India that address also serves as the contact for grievances under the Act.

12. Private testing

The service is in private testing. It is incomplete, it will change, and it may have faults. We may add, remove or alter features, and we may end the testing phase; section 8 governs how we tell you. The service is provided free of charge during this phase, and no payment terms apply until we publish them. During this phase the service is not offered to, or marketed in, the European Union.

13. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law where you live does not allow us to limit. Beyond that, because the service is free and in testing, we are not liable for losses you could not reasonably have expected, for losses caused by your breaking these terms, or for the actions of the third-party model providers described in section 7, except as those actions are ours by law.

If you live in the United Kingdom, you have rights under the Consumer Rights Act 2015 that these terms do not reduce. If you live in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing here excludes, restricts or modifies them; where the law allows, our liability for a failure of a guarantee is limited to supplying the service again. If you live in India, nothing here reduces your rights under the Consumer Protection Act 2019.

14. Changes to these terms

If we change these terms, we will post the new version here with its date and tell account holders by email at least 14 days before the changes take effect, unless the change is required by law or does not reduce your rights. If you keep using the service after that date, the new terms apply. If you do not agree, you can close your account and take your data with you.

15. Ending the relationship

You can close your account at any time by writing to us, and we will delete what it holds under section 5. We can close accounts under section 4, and we can close the service under section 8.

16. Law and disputes

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live elsewhere, nothing in this section takes away the protection of the law of the country you live in, or your right to bring a claim in your own courts where that law gives you one. If something goes wrong, write to us first at hello@innerfrontier.uk; we would rather fix it than argue about it. If you are in the UK and unhappy with how we handle your data, you can also complain to the Information Commissioner's Office at ico.org.uk.

17. The whole agreement

These terms and the Privacy Policy are the whole agreement between you and us about the service. If any part is found unenforceable, the rest still applies.

Last updated: 22 September 2026. Previous versions: 20 September 2026.

Camera sensing

If you agree, the platform can use your device's camera to sense your heart rhythm: from your face, or on a phone from a fingertip over the camera. This is health data, and it is only ever used with your explicit consent, which you give once and which applies on every device you use. Once you have agreed, sensing starts by itself when you open the platform, and a visible badge shows whenever it is on. Tap the badge to stop it for the moment. To withdraw your consent, switch camera sensing off in the Guide: it stops on that device straight away, and on your other devices the next time they open the platform, and it stays off until you switch it back on. You can also write to hello@innerfrontier.uk. Video never leaves your device: only the rhythm measurements are sent.